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Video: Maximizing Ability to Get & Keep Customers.
Time: 2:21
FAQs Q: What is a Valued Touchpoint™?

Q: What is a Valued Touchpoint™?

A: Valued Touchpoints are the output of Touchpoint Value Workshops and are: A standardized interaction that is customer-centric while advancing the organization's Values, Identity and strategy, and the touchpoint's goal(s).

 

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Definitions

Touchpoint

Each physical, communication, human and sensory interaction with, and within, your organization.

Touchpoint Principle

The ability to get and keep desired customers and employees is enhanced by consistently delivering Valued Touchpoints™.

Valued Touchpoint™

Standardized interaction that is customer-centric while advancing the organization’s values, identity and strategy, and the touchpoint’s goal(s)

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