tagline
welcomevideolinkimage
Video: Maximizing Ability to Get & Keep Customers.
Time: 2:21
FAQs Q: Why are Touchpoints so important?

Q: Why are Touchpoints so important?

A: To your customers, you are your touchpoints. Collectively, touchpoints form the foundation for how we as customers perceive and make decisions regarding an organization and its offerings. Touchpoints drive the quality of our customer experiences, and serve as the basis for the resulting relationship. This is why it is so important to understand your organization's touchpoints. By delivering Valued Touchpoints™, you improve customer experiences. Better customer experiences lead to better results for both customer and company along customer journeys, which results in improved sales and greater customer loyalty and advocacy.

Subscribe

Sign up for my periodic TOUCHPOiNTER™ newsletter of tricks, secrets and stories from the front lines of CEM:

News

ceslogosml

Visit Hanks Consultancy


Named Expert to Track
Hank Brigman has been named by Cindy Wexter as one of 25 customer service experts and influencers to track. Track Hank on

facebooktwitterlinkedinyoutube

Success with Fortune 50 companies

Hank Brigman has now helped five companies in the Fortune 100 get & keep more customers. BTW, he also helps small companies and practices.


Now Available-

TOUCHPOiNT POWER! How to Get and Keep More Customers,an Amazon international top 10 customer service best-seller. For information and to order, visit TouchpointPower.com or view the TOUCHPOiNT POWER! listing on Amazon.

TouchpointPowerCover

Definitions

Touchpoint

Each physical, communication, human and sensory interaction with, and within, your organization.

Touchpoint Principle

The ability to get and keep desired customers and employees is enhanced by consistently delivering Valued Touchpoints™.

Valued Touchpoint™

Standardized interaction that is customer-centric while advancing the organization’s values, identity and strategy, and the touchpoint’s goal(s)

Member

lg_nsa_sm

Contact

I want to hear from you, contact me today.
Direct: 904.466.1805
Email: Hank@TouchpointGuru.com

im_hankbrigmansigprint-1

 © Copyright 2012-2017 Touchpoint Guru. All rights reserved.