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Hang Brigman - Touchpoint Guru

Coach At Your Service

Big Wins and Great Results with Your Own Customer Experience Coach

Coaching - A cost-effective way to gain valuable expertise, methodologies, tools and secrets. Save time, effort and resources. Your satisfaction is guaranteed.

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Click to view a 76 second video introduction of my coaching programs.

For over ten years I have devoted my professional efforts to learning, applying and developing the discipline of Customer Experience Management. The experience I draw from to help you includes:

  • As a consultant, generating quantifiable results for organizations small and large - including five in the Fortune 100. 
  • As the in-house head of customer experience, helping drive a 15 point improvement in "likelihood to recommend" in 18 months for a $1 billion dollar operating company of a Fortune 50 company.  With an original formula, I was also able to correlate this improvement to a $37.5 million incremental increase in annual revenue.  


Your first session is complimentary - no cost or obligation.


I am passionate about improving customer experiences and touchpoints and want to share my expertise, tools and methodologies to help you accomplish your goals.

Here is a quick overview of what coaching sessions can cover.  Below please find an opportunity to download a PowerPoint overview of my two coaching programs, complete with pricing.

My Coach At Your Service program will be tailored to meet your specific needs. We can cover:

  • Mapping – expertise and tools from the methodology for mapping a customer’s touchpoint path along their journey stages (I co-invented the process in 2002). Perfect for better understanding the holistic journey and for identifying low-hanging fruit for immediate action.
  • Internal sales – getting people, from executives to front-line staff, onboard and enthusiastic
  • Early wins – where to focus for critical wins and how to avoid typical political and practical landmines
  • Strategy – from developing values and Identity, to a compelling Experience Strategy, to a comprehensive Customer experience Management Plan
  • Implementation – how to get the Identity, Strategy and Plan to live across each interaction (touchpoint). Note: This is a KEY to success and the hardest to accomplish.
  • Measurement – measuring success, correlating it to financial metrics, determining ROI

 

I will help you see around the corners, avoid typical traps, protect yourself from political damage, and maximize success.

“He led us to the next level of revenue benefits derived from delighting customers. Call Hank. You'll be glad you did.”
Marie Olesen, President

 

Summary – Geared to your definition of success

Who: You and whoever you want to include - perfect for new customer experience leaders/teams.
What: You provide the definition of success. I provide the additional expertise, methodologies, tools and secrets to help you and/or your team maximize that success.
When: As soon as you need to start and on the frequency you desire.
Where: Phone and/or web meetings
How: We define a charter – goals, objectives, logistics, etc. – and work to achieve/exceed your definition of success
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Two options for more information:

  1. Call me right now at +1.904.466.1805 to ask your questions and explore synergies.  If it makes sense, we will schedule a complimentary first session - of course, there is no cost or obligation for the call or session. I love this stuff and welcome your call to discuss your situation. BTW, I am in the Eastern time zone – same at New York City. You can also email me: hank @ TouchpointGuru.com

  2. Download – Just complete these two fields and click the “View PPT” button to access a PowerPoint Presentation that includes pricing:

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Like you, I like honesty and hate spam.

Honest details: You will receive a link to a PDF of a short PowerPoint deck that covers my two standard coaching packages, and includes pricing for each. Downloading this PowerPoint subscribes you to my periodic TOUCHPOiNTER Newsletter of tips, tricks and tools from the front lines of Customer Experience Management. You also get access to subscribers’ only resources. Of Course you can unsubscribe anytime. Click to read our really boring privacy policy.

A couple of client comments

It is without reservation that I would recommend Hank Brigman to any organization seeking to improve customer experiences – whether to address a tactical problem, or to make a strategic or cultural shift.

His work helps restore my faith in the real and tangible benefits coaches can deliver”
Lars Janson, VP Customer Experience

“If your company TRULY wants to recognize what is important to your customers, then hire Hank now!”
Jack Querio, Director

Two options for more information:

  1. Call me right now at +1.904.466.1805. You can also email me: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

  2. Download – Just complete these two fields and click the “View PPT” button to access a PowerPoint Presentation that includes pricing:

First Name

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Email (*)

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I guarantee your satisfaction and will work hard to earn your advocacy. I look forward to your call or email, answering your questions, and helping you determine if I am the right coach for you.

At Your Service,


Hank Brigman

Building Customer-Centricity, Touchpoint by TouchpointTM

Consultant, Coach, Speaker, Author

904.466.1805
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Touchpoint. Each interaction - physical, communication, human, and sensory - with and within your organization.

 

Two options for more information:

  1. Call me right now at +1.904.466.1805. You can also email me: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

  2. Download – Just complete these two fields and click the “View PPT” button to access a PowerPoint Presentation that includes pricing:
First Name

Invalid Input
Email (*)

Invalid Input



Mapping – expertise and tools from the co-inventor of the methodology for mapping a customer’s touchpoint path along their journey stages.  Perfect for better understanding the holistic journey and for identifying low-hanging fruit for immediate action.
First Name

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Email (*)

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Hank Brigman

Hank Brigman

  • Quantifiable improvements for clients small and big, including five Fortune 100 companies
  • Co-inventor of the methodology for mapping touchpoints
  • Success in-house and as a consultant
  • Author, TOUCHPOiNT Power (William Henry Publishing, 2013)
  • Speaks globally on how to improve customer-centricity – member National Speakers Association
  • First to define “touchpoint” on Wikipedia

 


Touchpoint: Each interaction - physical, communication, human and sensory - with and within, your organization.


For more information on how Hank’s consulting, coaching, and speaking services can help you improve business results through enhacing customer touchpoints, experiences and journeys, contact him today:

Hank@TouchpointGuru.com
Direct: 904.466.1805
Mobile: 415.515.639

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