A: Hank Brigman offers three distinctive and customized programs to meet different needs.
Keynote addresses. Whether for a corporate conference or an association's expo or conference, Brigman will inform, educate, inspire, entertain and push attendees to think. If you seek a keynote who can share insights into a white hot topic and emerging trend while providing practical "how to" suggestions and tools, Brigman delivers. His keynotes bridge the theory - actionable gap. Attendees will understand the drivers behind the customer experience revolution and leave with ideas and tools to improve customer experiences, whether on an individual, departmental or enterprise level.
Breakout session programs. At your corporate or association conference, Brigman can conduct interactive breakout sessions geared around how to apply Customer Experience Management principles to improving customer experiences. Perfect for sales, marketing, customer service and research professionals and organizations seeking to improve the quality and profitability of customer, partner and employee relationships.
Workshops: Through Valued Touchpoint Workshops™ Brigman facilitates establishing standards for each Touchpoint as a process for delivering Valued Touchpoints. A single Valued Touchpoint Workshop serves as an introduction to CEM and an opportunity to experience its benefits.
For organizations, Brigman can drive an enterprise level program to improve customer-centricity and customer experiences through training facilitators to conduct ongoing Valued Touchpoint Workshops throughout the organization.
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