TOUCHPOiNT POWER! - Book $24.95


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In TOUCHPOiNT POWER!, I share the methodologies, tools, forms, formulas and secrets I have used to help organizations drive over $1 billion in additional revenue getting and keeping more customers, touchpoint by touchpoint. It all comes down to consistently delivering positive customer interactions – or touchpoints. This creates a more customer-centric organization, which is great for customers, employees and employers.

TOUCHPOiNT POWER! is your step-by-step guide to:
  • Map the customer journey and solve customer experience problems
  • Establish the structure to bust silos & consistently deliver great touchpoints
  • Build three competencies that transform your culture
  • Quantify the benefits of customer experience efforts in financial terms
 The results for you, your department or organization:
  • Transformed – into a customer-centric culture
  • Devoted customers & employees – an army of promoters
  • Differentiated with a defendable competitive advantage – the ability to dominate
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