TOUCHPOiNT POWER Toolbox OD + IDENTiTY MAKER OD $577.00

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$577.00
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TOUCHPOiNT_POWER_Toolbox-IDENTiTY_MAKER_OD.pdf

TOUCHPOiNT_POWER_Toolbox-IDENTiTY_MAKER_OD.pdf
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Description

The IDENTiTY Maker OD

ClinicStaff2…is your step-by-step guide to developing a distinctive Identity for your practice, (who we are, what we are all about – what we want customers to say about us).  Having completed the easy-to-use tool, you and your team will have defined foundational elements critical to maximizing the practice’s success.  Co-developed by renowned brand consultant and co-author of Before the Brand, David Wisnom.  Includes an interactive tutorial on how to use the IDENTiTY MAKER and a video overview.

The TOUCHPOiNT POWER Toolbox OD

…is your guide for dramatically improving patient and staff experiences, and the practice’s bottom line.  You will be guided step-by-step through the valuable process of how to identify, evaluate, and improve patient interactions – or touchpoints. The Toolbox includes a detailed narrative of a fictional optometry practice going through all of the mapping steps, instructional videos, workshop facilitator training and tips, checklists, templates, a valuable formula and more. Follow it step-by-step or pick and choose what you apply to improve your practice. Includes an interactive tutorial on how to use the Toolbox .

Each tool is contained in a PDF file that requires Adobe Acrobat Reader, free software already on most computers.

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Download size: 312.4 MB

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