TOUCHPOINT POWER Toolbox OD + MAPPING & TRAiNING Wizard OD + IDENTiTY MAKER OD $597.00

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$597.00
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TOUCHPOiNT_POWER_Toolbox_Bundle_OD.pdf

TOUCHPOiNT_POWER_Toolbox_Bundle_OD.pdf
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Description

The TOUCHPOiNT POWER Toolbox OD

ClinicStaff2…is your guide for dramatically improving patient and staff experiences, and the practice’s bottom line.  You will be guided step-by-step through the valuable process of how to identify, evaluate, and improve patient interactions – or touchpoints. The Toolbox includes a detailed narrative of a fictional optometry practice going through all of the mapping steps, instructional videos, workshop facilitator training and tips, checklists, templates, a valuable formula and more. Follow it step-by-step or pick and choose what you apply to improve your practice. Includes an interactive tutorial on how to use the Toolbox . 

The MAPPING & TRAiNING Wizard OD

…is an interactive tool for capturing mapping output.  Capture your results from mapping and evaluating current patient journey touchpoints and designing and implementing desired journey touchpoints.  The Wizard is also an invaluable tool for materials to train current and future staff on how to consistently deliver the desired touchpoints.  

This tool provides a feature where workshop facilitators input and capture the workshop output.  It captures:

  • The touchpoints of the current customer journey
  • Evaluation of the current customer journey
  • The touchpoint standards and best practices of the desired customer journey
  • The positions (the job title) of those who develop or deliver each desired state touchpoint
  • Implementation items

The Wizard also has the ability to sort the desired state touchpoints by job title. Custom output may be printed for training purposes.  Includes a video overview and user instructions, definitions and sample completed sheets.

The IDENTiTY MAKER OD

…is your step-by-step guide to developing a distinctive Identity for your practice, (who we are, what we are all about – what we want customers to say about us).  Having completed the easy-to-use tool, you and your team will have defined foundational elements critical to maximizing the practice’s success.  Co-developed by renowned brand consultant and co-author of Before the Brand, David Wisnom.  Includes an interactive tutorial on how to use the IDENTiTY MAKER and a video overview.

Each tool is contained in a PDF file that requires Adobe Acrobat Reader, free software already on most computers. Mapping and Training Wizard requires Microsoft Excel.

Download Adobe Acrobat Reader.

Download size: 374.4 MB

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