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Privacy Policy

Privacy Policy

Customer Experience Strategies, Inc. Privacy Statement
(last updated: 8/7/2013)

Introduction
Customer Experience Strategies, Inc. takes your right to privacy seriously, and wants you to feel comfortable using its web sites, including www.TouchpointGuru.com, www.TouchpointPower.com, www.CustomerExperienceStrategies.com and www.TouchpointWare.com. This privacy policy deals with personally-identifiable information (referred to as "data" below) that may be collected by these sites.  This policy does not apply to other entities that are not owned or controlled by Customer Experience Strategies, Inc., nor to persons that are not employees or agents of Customer Experience Strategies, Inc., or that are not under Customer Experience Strategies, Inc.'s control. Please take time to read this sites's terms of use.

1. Collection of data Registration on this sites requires only a valid e-mail address. You are not required to provide any other information if do not want to. Please be aware that the e-mail address and other information you provide may render you personally identifiable, and may possibly be displayed on one of the aforementioned web sites unintentionally (such as, but not limited to, subsequent to a successful act of intrusion by a third party). As on many web sites, the Customer Experience Strategies, Inc. sites may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information.

2. Use of data
Data may be used to customize and improve your user experience on these sites. Efforts will be made to prevent your data being made available to third parties unless provided for otherwise in this Privacy Policy; (ii) your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of data; (iii) a service provided on our sites requires interaction a third party with or is provided by a third party, such as an application service provider; (iv) pursuant to legal action or law enforcement; (v) it is found that your use of these sites violates this policy, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by Customer Experience Strategies, Inc. to protect Customer Experience Strategies, Inc.'s legal rights and/or property; or (vi) these sites are purchased by a third party, in which case that third party will be able to use the data in the same manner as set forth in this Policy. In the event you choose to use links that appear on these web sites to visit other web sitess, you are advised to read the privacy policies that appear on those sites.

3. Cookies
Like many web sites, these web sites may set and use cookies to enhance your user experience, such as retaining your personal settings.

4. Changes to this privacy policy
Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy through the "last updated" line below the header above.

5. NO GUARANTEES
While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, Customer Experience Strategies, Inc. is not in a position to guarantee compliance with these standards. There may be factors beyond Customer Experience Strategies, Inc.'s control that may result in disclosure of data. Consequently, Customer Experience Strategies, Inc. offers no warranties or representations as regards maintenance or nondisclosure of data.

6. Contact information
If you have any questions about this policy or these web sites, please feel free to contact Customer Experience Strategies, Inc. at:
Direct: 888.958.1873
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Definitions

Touchpoint

Each physical, communication, human and sensory interaction with, and within, your organization.

Touchpoint Principle

The ability to get and keep desired customers and employees is enhanced by consistently delivering Valued Touchpoints™.

Valued Touchpoint™

Standardized interaction that is customer-centric while advancing the organization’s values, identity and strategy, and the touchpoint’s goal(s)

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Direct: 904.466.1805
Email: Hank@TouchpointGuru.com

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