touchpointpowercoverTOUCHPOiNTWare is cloud-based customer experience mapping software. Whether you call it customer journey mapping, customer experience mapping or mapping touchpoints, TOUCHPOiNTWare will help you map, and capture and apply the output.
Currently in development, TOUCHPOiNTWare will support the mapping methodologies detailed in TOUCHPOiNT POWER!
For information and updates on TOUCHPOiNTWare’s progress and availability, please complete the fields below.
Like you, we like honesty and hate spam
Honest details: We ask your name so that we can personalize our communications with you; city so that we can inform you when Hank is speaking near you; and country to distinguish between cities of the same name. Signing up for updates subscribes you to Hank’s periodic TOUCHPOiNTER Newsletter of tips, tricks and tools from the front lines of Customer Experience Management (CEM). You also get access to the Members Only library of resources, including Hank’s CEM eDictionary of over 125 definitions. Of Course you can unsubscribe anytime and we will never sell your email address – that would be a really bad touchpoint. Click to read our really boring privacy policy.
For more information on:
  • TOUCHPOiNT POWER!, click book
  • Hank speaking at your next event, click keynote
  • Hank’s customer experience coaching service, click coach.
  • The Customer Experience Strategies consultancy, click customer-centricity
Contact information:
Customer Experience Strategies, Inc. 888.958.1873
Hank Brigman: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , 904.466.1805

  At Your Service,


Hank Brigman
President and TOUCHPOiNT Strategist
Customer Experience Strategies, Inc.

Building Customer-Centricity, Touchpoint by Touchpoint

Customer Experience Management
Strategy, Implementation, Measurement

Consultant, Coach, Speaker
Known as the "Touchpoint Guru"
Member National Speakers Association

Office: 888.958.1873
Direct: 904.466.1805

Join me on Twitter, Facebook, LinkedIn and my TOUCHPOiNT Talk blog
twitter facebook linkedin

Hank Brigman

Hank Brigman

  • Quantifiable improvements for clients small and big, including five Fortune 100 companies
  • Co-inventor of the methodology for mapping touchpoints
  • Success in-house and as a consultant
  • Author, TOUCHPOiNT Power (William Henry Publishing, 2013)
  • Speaks globally on how to improve customer-centricity – member National Speakers Association
  • First to define “touchpoint” on Wikipedia


Touchpoint: Each interaction - physical, communication, human and sensory - with and within, your organization.

For more information on how Hank’s consulting, coaching, and speaking services can help you improve business results through enhacing customer touchpoints, experiences and journeys, contact him today:
Direct: 904.466.1805
Mobile: 415.515.639

 © Copyright 2012-2017 Touchpoint Guru. All rights reserved.