Video: Maximizing Ability to Get & Keep Customers.
Time: 2:21
FAQs Q: What type of speaking programs does Hank Brigman offer?

Q: What type of speaking programs does Hank Brigman offer?

A: Hank Brigman offers three distinctive and customized programs to meet different needs.


Keynote addresses. Whether for a corporate conference or an association's expo or conference, Brigman will inform, educate, inspire, entertain and push attendees to think. If you seek a keynote who can share insights into a white hot topic and emerging trend while providing practical "how to" suggestions and tools, Brigman delivers. His keynotes bridge the theory - actionable gap. Attendees will understand the drivers behind the customer experience revolution and leave with ideas and tools to improve customer experiences, whether on an individual, departmental or enterprise level.


Breakout session programs. At your corporate or association conference, Brigman can conduct interactive breakout sessions geared around how to apply Customer Experience Management principles to improving customer experiences. Perfect for sales, marketing, customer service and research professionals and organizations seeking to improve the quality and profitability of customer, partner and employee relationships.


Workshops: Through Valued Touchpoint Workshops™ Brigman facilitates establishing standards for each Touchpoint as a process for delivering Valued Touchpoints. A single Valued Touchpoint Workshop serves as an introduction to CEM and an opportunity to experience its benefits.


For organizations, Brigman can drive an enterprise level program to improve customer-centricity and customer experiences through training facilitators to conduct ongoing Valued Touchpoint Workshops throughout the organization.


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Named Expert to Track
Hank Brigman has been named by Cindy Wexter as one of 25 customer service experts and influencers to track. Track Hank on


Success with Fortune 50 companies

Hank Brigman has now helped five companies in the Fortune 100 get & keep more customers. BTW, he also helps small companies and practices.

Now Available-

TOUCHPOiNT POWER! How to Get and Keep More Customers,an Amazon international top 10 customer service best-seller. For information and to order, visit TouchpointPower.com or view the TOUCHPOiNT POWER! listing on Amazon.




Each physical, communication, human and sensory interaction with, and within, your organization.

Touchpoint Principle

The ability to get and keep desired customers and employees is enhanced by consistently delivering Valued Touchpoints™.

Valued Touchpoint™

Standardized interaction that is customer-centric while advancing the organization’s values, identity and strategy, and the touchpoint’s goal(s)




I want to hear from you, contact me today.
Direct: 904.466.1805
Email: Hank@TouchpointGuru.com


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