Video: Maximizing Ability to Get & Keep Customers.
Time: 2:21

W. H. "Hank" Brigman offers deep expertise in:


Health care

  • Multinational
  • Regional
  • Individual medical practices


Johnson & Johnson operating companies


Professional services

  • Law firms
  • Accounting firms
  • Insurance agencies
  • Consulting


Brigman has also served clients in the following industries:

Having Fun Touchpoint Works in Singapore
Sharing a light moment at a
workshop Hank Brigman is leading
in Singapore


  • Airlines
  • Computer hardware
  • Energy
  • Financial services
  • Higher education
  • IT
  • News
  • Retail
  • Telecommunications
  • Trucking


Hank Brigman has served clients in:

  • North America
  • Europe
  • Asia


Brigman’s expertise is applicable to:

  • Profit
  • Not-for-profit
  • Private
  • Public
  • Small
  • Regional
  • National
  • Multinational


Contact Hank today

Contact Hank Brigman for a complementary consultation via phone, 415.515.6391, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


Together you can assess the value consulting, coaching or speaking services or a Customer-Centricity Audit can have on your efforts to get and keep more customers.


Through consulting, coaching or speaking, Hank Brigman guarantees satisfaction


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Named Expert to Track
Hank Brigman has been named by Cindy Wexter as one of 25 customer service experts and influencers to track. Track Hank on


Success with Fortune 50 companies

Hank Brigman has now helped five companies in the Fortune 100 get & keep more customers. BTW, he also helps small companies and practices.

Now Available-

TOUCHPOiNT POWER! How to Get and Keep More Customers,an Amazon international top 10 customer service best-seller. For information and to order, visit TouchpointPower.com or view the TOUCHPOiNT POWER! listing on Amazon.




Each physical, communication, human and sensory interaction with, and within, your organization.

Touchpoint Principle

The ability to get and keep desired customers and employees is enhanced by consistently delivering Valued Touchpoints™.

Valued Touchpoint™

Standardized interaction that is customer-centric while advancing the organization’s values, identity and strategy, and the touchpoint’s goal(s)




I want to hear from you, contact me today.
Direct: 904.466.1805
Email: Hank@TouchpointGuru.com


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