Video: Maximizing Ability to Get & Keep Customers.
Time: 2:21

Hank Brigman: Guiding individuals, departments and organizations to greater customer-centricity

                  "Hank takes his original Customer Experience Management concepts
and weaves them into entertaining stories and antidotes. He makes Customer Experience Management simple, logical and most importantly, applicable.”
- B. Hampton

Click HERE to see a short demo video of one of Hank Brigman’s keynote speeches.  


An experienced international speaker comfortable on any stageHank At Speaking Engagement

W. H. "Hank" Brigman has entertained, educated and motivated audiences from New York to Singapore, San Diego to Amsterdam, Dallas to Kuala Lumpur, Orlando to Toronto, Miami to Helsinki, and from Chicago to Shanghai. 


Hank’s message of customer-centricity, touchpoint by touchpoint, has resonated with audiences as intimate as 25 and as vast as several thousand.  Hank is a qualified member of the National Speakers Association.


Click here to see a short demo video in a new window: http://www.youtube.com/watch?v=MO2W3cnayvM

Event host raves

 "Hank Brigman is a dynamic and engaging speaker. He held our audience's attention with rich content and relevant stories. He is a pleasure to work with and the evaluations of his presentation were outstanding."

-Robert F, Legal Marketing Association


Customized to your needs and those of your audience

The presentation that Hank gives isn’t his, it’s yours. Hank Brigman will engage you, your organization and attendees to fully understand what it is you seek to accomplish and how best to do so.  “Relevant” applies to his stories and concepts and how he weaves them into your world. Of course Hank does not sell from the platform.


Another event host raves

 “Pleased with Hank’s enthusiasm and support - we will be delighted to work with Hank again for future conferences.”

-Sherry Long, Programme Director, Pacific Conferences


Attendees rave

 "This is the most valuable training in Service Excellence I have attended over my 15 years in the industry. It fits those who are hungry to learn directly from a guru who has walked the talk!"

-Ng Sua Keong, Head, Customer Management, Centre for Innovation and Enterprise


"Hank was an extremely passionate & professional presenter.  He delivered valuable and applicable strategies and tools."

-Cehra Duval, Aspect


"Provided me with a practical set of tools that could be applied immediately within the workplace to the most simple to the most complicated customer experiences."

-Linsey Simpson

Click here for a short demo video: http://www.youtube.com/watch?v=MO2W3cnayvMHank_Brigman_Keynote_Amster

Value well beyond the “thank you”

Hank Brigman’s presentation value will live long after he thanks the audience, host and event planner. Brigman provides insights, tools and methodologies that each attendee will find easy to apply. His follow-up can include a variety of options to maximize his long-term impact. Brigman expects your organization to reap a positive ROI from his work.


Customer Experience is HOT

How to improve service, enhance loyalty and motivate promoters are hot topics as businesses seek to differentiate and improve profitability. Accordingly, Brigman brings stories and antidotes from the front lines of Customer Experience Management to entertain, educate and motivate. But it isn’t all about interesting stories.  It is about helping attendees, whether individuals at an association meeting or employees from a single organization, improve their customer-centricity. Brigman will help each understand what they need to do differently when they get back to work, motivate them to do so, and give them the tools to succeed.


Back by Popular Demand Topics include:


  • Cultural Revolution - Hot To Develop a Compelling Experience Strategy and Close the Strategy-To-Touchpoint Gap
  • Dominate Your Market!  How To Get your Customers to Love and Promote You
  • Shhhh, the Three Secrets to Becoming Customer-Centric
  • Differentiating and Building a Long-Term Competitive Advantage through Customer-Centricity



  • Drive Your Competitors Crazy - Four Steps to Building a Competitive Advantage, Touchpoint by Customer Touchpoint
  • Sustainable Dominance - How To Build the Three Competencies of Customer-Centricity
  • Touchpoint Power!  The Secrets to Getting & Keeping More Desired Customers & Employees
  • Your Missing Structure - How Building a Touchpoint Structure is Your Key to Faster Growth & Greater Profits
  • CEM and Social Media - How to Build a CEM Plan that Rocks Social Media



  • Customer Experience ROI - How to Correlate Customer Experiences to Financial Metrics
  • The Art of Listening - The Macro and Micro Metrics of a Successful Customer Experience Management Plan
  • Building a Sales Force of Customers - Winning Promoters in the Net Promoter Battle

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What  type of speaking programs does Hank Brigman offer?

Hank Brigman offers three distinctive and customized programs to meet different needs.


Keynote addresses. Whether for a corporate conference or an association's expo or conference, Brigman will inform, educate, inspire, entertain and push attendees to think. If you seek a keynote who can share insights into a white hot topic and emerging trend while providing practical "how to" suggestions and tools, Brigman delivers. His keynotes bridge the theory - actionable gap. Attendees will understand the drivers behind the customer experience revolution and leave with ideas and tools to immediately improve customer experiences, whether on an individual, departmental or enterprise level.


Breakout session programs. At your corporate or association conference, Brigman can conduct interactive breakout sessions geared around how to apply Customer Experience Management (CEM) principles to improving customer experiences and Touchpoints. Perfect for sales, marketing, customer service and research professionals and organizations seeking to improve the quality and profitability of customer, partner and employee relationships.


Workshops: Through interactive workshops Brigman facilitates establishing an understanding of the process for building a customer-centric department or organization.  Participants leave with their own action plan for immediately improving customer experiences and touchpoints.


A Pleasure with which to Work

Hank Brigman walks the customer experience talk. He provides the customer service you would expect from one of the industry’s pioneers.  He often greets attendees at the door, always makes a point of going booth to booth to thank exhibitors, engages with and thanks sponsors, and makes himself available for meetings with event VIPs.  Hank Brigman is laser focused on helping to maximize the success of the event.


Speaking Fee: Call +1 904.466.1805 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a specific quote. 


Click here to view Hank Brigman's One Sheet.


Click here to view a short demo video in a new window: http://www.youtube.com/watch?v=MO2W3cnayvM


Travels  from: Jacksonville, Florida, USA 


“His outstanding presentation skills are evident as he captivates the audience with both style and substance.”

"One of his strengths is that he generates a level of excitement among attendees that heightens both attention and retention."

- Brian H.


As a speaker, Hank Brigman guarantees satisfaction.


Contact Hank today at 904.466.1805 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it or click buttons below for more information.



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Visit Hanks Consultancy

Named Expert to Track
Hank Brigman has been named by Cindy Wexter as one of 25 customer service experts and influencers to track. Track Hank on


Success with Fortune 50 companies

Hank Brigman has now helped five companies in the Fortune 100 get & keep more customers. BTW, he also helps small companies and practices.

Now Available-

TOUCHPOiNT POWER! How to Get and Keep More Customers,an Amazon international top 10 customer service best-seller. For information and to order, visit TouchpointPower.com or view the TOUCHPOiNT POWER! listing on Amazon.




Each physical, communication, human and sensory interaction with, and within, your organization.

Touchpoint Principle

The ability to get and keep desired customers and employees is enhanced by consistently delivering Valued Touchpoints™.

Valued Touchpoint™

Standardized interaction that is customer-centric while advancing the organization’s values, identity and strategy, and the touchpoint’s goal(s)




I want to hear from you, contact me today.
Direct: 904.466.1805
Email: Hank@TouchpointGuru.com


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